Privacy Policy

Data Controller

Okabe Automotive Ltd

Unit 6, Taplins Court, Church Lane
Hartley Wintney, Hook, RG27 8XU

Telephone: 07539 104372
Email: info@okabeautomotive.co.uk

Okabe Automotive Ltd is the data controller responsible for the personal information collected through this website and our vehicle servicing and repair services.

Collected Personal Data

We may collect and store the following information when you contact us or use our services:

• Your name, telephone number and email address.
• Vehicle registration number and mileage.
• Details of vehicle servicing, repairs and work carried out.
• Information required for estimates, invoices and accounting records.
• Information submitted through our website enquiry form.

Purpose for Collecting Data

We use customer information for the following purposes:

• Responding to enquiries and arranging appointments.
• Providing vehicle servicing, repairs and estimates.
• Contacting customers regarding work being carried out on their vehicles.
• Preparing invoices and maintaining accounting records using Xero.
• Complying with legal, tax and accounting obligations.
• Handling customer queries and resolving disputes.

We use personal information where necessary to provide our services, comply with legal obligations or pursue legitimate business interests, such as responding to enquiries and maintaining appropriate service records.

How We Store Your Information

We use Xero accounting software to manage customer invoices, vehicle information and associated business records.

Enquiries submitted through our IONOS website contact form are directed to our business email address.

We take reasonable steps to protect personal information from unauthorised access, loss or misuse. Customer information is accessed only where necessary for legitimate business purposes.

Sharing Your Information

Okabe Automotive Ltd does not sell or share customer information for marketing purposes.

We may share personal information with trusted service providers where necessary to operate our business, including Xero, IONOS, our accountant and relevant professional advisers.

We may also disclose information where required by law or to comply with legal obligations.

How Long We Keep Your Information

We retain accounting and associated transaction records for at least six years from the end of the relevant company financial year, or longer where required by law.

Other customer information, including vehicle servicing and repair records, is kept only for as long as reasonably necessary for legitimate business purposes, such as maintaining service histories or resolving customer queries.

Enquiries that do not result in work being carried out are retained only for as long as reasonably necessary to respond to the enquiry and manage any related correspondence.

Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information. These may include:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your information in certain circumstances.
• The right to restrict or object to certain types of processing.
• The right to request transfer of certain information where applicable.

These rights are subject to applicable legal conditions and exceptions.

If you wish to exercise any of these rights or have concerns about how your information is handled, please contact us at info@okabeautomotive.co.uk.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Website Cookies

Our website may use cookies and similar technologies to support essential website functions.

Some cookies may be provided by our website hosting provider, IONOS, or other services used on the website.

Where non-essential cookies are used, we will provide appropriate information and obtain consent where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services or legal requirements.

Any updates will be published on this page.

Last updated: 16 October 2026.